Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to galaxypodhouse@gmail.com.
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- Order related issues
- Payment and pricing issues
- Transport and delivery issues
- Return and policy issues
- Account and login issues
- Product Information Issues
- Discounts and promotions
- After-sales service problems
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Order related issues
How can I track my orders?
You can track your order by the tracking number sent to your mailbox after shipment.
Can I modify my order after I place it?
Orders can be modified within 2 hours of purchase. Please contact our support team as soon as possible as production begins two hours after ordering.
May I cancel my order?
Yes, if the production has not started. Once produced, it cannot be canceled.
Why has my order not been shipped yet?
Delays may occur due to high demand or inventory problems. Please contact for the latest information.
Why is my product incomplete or missing parts?
Please send a photo with your order number. We will check and arrange for a replacement or refund.
Payment and pricing issues
What payment methods do you accept?
We accept major credit card, PayPal and other secure payment options.
Why did my card fail to pay?
This may be due to bank restrictions, information errors, or restrictions exceeded. Please try another card or another payment method.
Are taxes and duties included in the price?
Prices usually exclude import duties. Depending on your location, there may be additional charges.
Is there any discount code I can use?
Yes! Check our home page or subscribe to our newsletter for current promotions.
Transport and delivery issues
What is the freight?
Freight varies by location and will be calculated at checkout.
Do you support international transportation?
Yes, we ship to most countries around the world.
Which logistics company do you use?
We work with reliable delivery companies, such as DHL, FedEx and EMSs, depending on the destination.
How long does transportation take?
Depending on your location, shipping is usually 25-45 working days because of the heavy weight of the product. It is often expensive to use air transportation, and you can contact customer service if you need it.
What if my package is lost?
Use your order number to contact us and we will investigate with the carrier and assist in resolving.
Return and policy issues
How do I initiate a return?
As the product is customized, once the product cannot be sold for the second time, if there is no major quality problem, return is not supported. If there is quality problem, please contact our support team within 7 days after receiving the product for instructions.
What is your return policy?
Due to the fact that customized products are not subject to major quality problems, returns are not supported.
Do I have to pay the return freight?
Because custom products are not large quality problems, do not support returns, unless the goods have large quality problems returned by the seller.
Account and login issues
How do I create an account?
Click "Register" on our home page and follow the prompts.
What if I forget my password?
Click Forgot Password and follow the reset instructions in the email.
Is my personal information secure?
Yes, your data is protected using industry standard encryption.
Can I view my order history?
Yes, just log in to your account to view past orders.
Product Information Issues
How to choose the right product?
Each product page contains detailed descriptions and sizing guidelines to help you make decisions.
What material is your product made of?
We use high quality, environmentally friendly materials. Specific information is listed under each product.
Is the product color consistent with the real object?
We try to take accurate photos, but there may be slight color differences due to light and screen settings.
How many styles or options do you offer?
Our catalogue includes various styles to suit different preferences.
Will this product be the same as the picture?
Yes, all of our pictures come from real products.
Discounts and promotions
Do you offer group purchase discounts?
Yes, please contact our customer service to get a quote for the batch order.
After-sales service problems
What if my product has quality problems?
Our product is guaranteed for ten years. Please contact us with your order number and photo. We will provide replacement.
May I request maintenance?
Yes, if your goods are under warranty, we will replace and assist in the repair.
Do you provide warranty service?
Yes, we are particularly confident in our products and offer a warranty period of ten years from receipt.
