Privacy policy

Final update: 21 June 2025

This Privacy Policy describes how GALAXYPODHOUSE ("Site," "We," "Our") collects, uses and discloses your personal information when you visit, use our services or purchase goods from galaxypodhouse.com ("Site") or otherwise communicate with us about the Site (collectively, the "Services"). Within the scope of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a visitor to the Site, or another individual we collect information under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the website, update the Last Updated date, and take any other steps required by law.

How we collect and use your personal information

In order to provide services, we have collected and will continue to collect your personal information from a variety of sources over the last 12 months, as described below. The information we collect and use depends on how you interact with us.

In addition to the following specific uses, we may use your information collected to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.

Personal information we collect

The type of personal information we get from you depends on how you interact with our website and use our services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or associates with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information you submit directly to us through our services may include:

· Contact details include your name, address, telephone number, and email.

· Order information includes your name, billing address, shipping address, payment confirmation, email address, and phone number.

· Account information includes your username, password, security issues, and other information used for account security.

· Customer support information includes information you choose to include in your communications with us, for example, when you send a message through a service.

Some service features may require you to provide us with some information about you directly. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Your usage information we collected

We may also automatically collect certain information about your interaction with the service ("usage data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage data may include information about how you access and use our websites and accounts, including device information, browser information, your network connection information, your IP address, and other information about your interaction with the service.

Information we get from third parties

Finally, we may obtain your information from third parties, including our suppliers and service providers, who may collect information on our behalf, such as:

· Companies that support our websites and services, such as Shopify.

· Our payment processors collect your payment information (e.g. bank account, credit or debit card information, billing address) to process your payment to fulfill your order and provide you with the products or services you require to fulfill our contract with you.

· When you visit our websites, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, third-party websites and links.

How we use your personal information

· Provide products and services. We use your personal information to provide you with services for the performance of our contracts with you, including processing your payments, performing your orders, sending you notices related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, scheduling shipments, facilitating any returns and exchanges, and any other functions and features related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.

· Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional newsletters by e-mail, SMS or postal mail, and showing you advertisements of our products or services. This may include using your personal information to better customize advertisements on our websites and services and on other websites.

· Security and fraud prevention. We use your personal information to detect, investigate, or take action against possible fraudulent, illegal, or malicious activity. If you choose to use the service and register your account, it is your responsibility to ensure that your account credentials are secure. We strongly recommend that you do not share your username, password, or other access details with others. If you think your account has been compromised, please contact us immediately.

· Communicate with you and improve service. We use your personal information to provide you with customer support and to improve our services. It is in our legitimate interest to respond to you, provide you with effective services, and maintain our business relationship with you.

Biscuit

Like many websites, we use Cookies on our websites. For specific information about our use of the Cookies associated with Shopify running our store, see https://www.shopify.com/legal/cookies. We use Cookies to drive and improve our websites and our services (including remembering your actions and preferences) to run analytics and better understand user interaction with services (within our legitimate interests in managing, improving, and optimizing services). We may also allow third parties and service providers to use Cookies on our website to better customize the services, products and advertisements on our website and other websites.

Most browsers automatically accept Cookies by default, but you can choose to delete or reject Cookies through browser settings. Note that removing or blocking Cookies can have a negative impact on your user experience and can cause certain services, including certain features and general features, to not function properly or to no longer be available. In addition, blocking Cookies may not completely prevent us from sharing information with third parties such as our advertising partners.

Our website also identifies Global Privacy Control (GPC) signals, which give you the option of not using or disclosing some of your information. If you notify us of your preference through GPCs, we will treat the signal as a valid request to stop sharing/targeting advertisements with the relevant browser or device, and we will also apply the request to the account if we can associate the device that sent the signal with the Shopify account. To learn more about global privacy controls, you can access https://globalprivacycontrol.org/. In addition to global privacy controls, we do not recognize other "don't track" signals that your web browser or device may send.

How do we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for contractual purposes, legal purposes, and other reasons in accordance with this Privacy Policy. These may include:

· With suppliers or other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and transportation).

· Serve and advertise with your business and marketing partners. Our business and marketing partners will use your information in accordance with their own privacy statements.

· We will obtain your consent when you instruct us, require us, or otherwise agree to our disclosure of certain information to third parties, such as by sending you products or through your use of social media widgets or login integrations.

· Successful operations with our subsidiaries or within our conglomerates for our legitimate interests.

· In connection with business transactions such as business combination or bankruptcy, in order to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), enforce any applicable service terms, and protect or defend our services, our rights and the rights of our users or the rights of others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information of users for the above purposes: "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category of personal information	Recipient category
Identifiers such as name, e-mail address and telephone number	Business and Marketing Partners
Business information, such as records of purchased products or services	Business and Marketing Partners
Usage data	Business and Marketing Partners

 

Third-party websites and links

Our website may provide links to websites operated by third parties or other online platforms. If you click on a link to a website we do not have associated or controlled sites, you should review their privacy and security policies and other terms and conditions. We do not warrant and are not responsible for the privacy or security of these sites, including the accuracy, completeness and reliability of the information on these sites. Information you provide in public or semi-public, including information you share on third-party social platforms, may also be viewed by other users of the service and/or users of these third-party platforms, and may be used by us or third parties without restriction. Our inclusion of such links does not in itself mean that we endorse the content on these platforms or their owners or operators. Unless disclosed in the Service.

Data on children

These services are not intended for children and we do not intentionally collect any personal information about children. If you are the parent or guardian of a child who provides our personal information, you can contact us using the following contact information to ask us to delete the information.

As of the date of this Privacy Policy, we have no actual knowledge to indicate that we "share" or "sell" (as defined by applicable law) personal information for individuals under the age of 16.

Security and preservation of your information

Please note that no safety measures are perfect or impermeable and we cannot guarantee "perfect safety." In addition, any information you send us may not be secure during transmission. We recommend that you do not use unsafe channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need it to maintain your account, provide services, comply with legal obligations, resolve disputes, or perform other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in certain circumstances we may refuse your request under the law.

· Right of Know/Right of Know: You may have the right to request access to personal information we hold about you, including details of how we use and share your information.

· Right to delete: You may have the right to ask us to delete your personal information that we have saved.

· Right of Correction: You may have the right to require us to correct inaccurate personal information we maintain about you.

· Data portability rights: In certain circumstances, and with certain exceptions, you have the right to obtain copies of personal information about you in our possession and to request that we forward it to third parties.

· Restricted processing: You may have the right to ask us to stop or restrict our processing of personal information.

· Withdrawal of consent: If we rely on your consent to process your personal information, you may have the right to withdraw this consent.

· Appeal: If your decision is to refuse to process your request, you may have the right to appeal. You can respond directly to our rejection letter to appeal.

· Manage Communication Preferences: We may send you promotional emails, and you can use the unsubscribe option shown in our emails to you at any time to choose not to receive them again. If you choose not to receive any more, we may still send you non-promotional mail, such as mail about your account or order.

You may exercise these rights by contacting us on our website or through the contact information provided below.

We will not discriminate against you for exercising any of these rights. Before providing a substantive response, we may need to gather information from you to verify your identity, such as your email address or account information. Under applicable law, you may designate an authorized agent to exercise your rights on your behalf. Before accepting such a request from an agent, we will ask the agent to provide proof that you authorized him to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner in accordance with applicable law.

Complaint

If you have complaints about our handling of your personal information, please contact us using the contact information provided below. If you are not satisfied with the outcome of our complaint, depending on your residence, you may have the right to file a complaint with us by using the contact information provided below, or with your local personal data protection agency.

International users

Please note that we may transfer, store and process your personal information outside of your country. Your personal information is also processed by employees and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on a recognised transfer mechanism such as the European Commission's standard contract terms, or any equivalent contract issued by the relevant UK authorities, unless the data transfer is to a country where an adequate level of protection has been established.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please call galaxypodhouse@gmail.com or contact us at APARTMENT 103, 9SOLLYSTREET, SHEFFIELD, S2 4DF.